Shipping policy

📦 Shipping Policy

(Applicable to Customers in the United States)

At 3DPuz, we are committed to providing fast, secure, and transparent shipping services. This Shipping Policy outlines our processing times, shipping regions, fees, and delivery standards, specifically for customers in the United States.

🕒 Order Processing & Shipping Times

  • Order Processing Time:
    All orders are processed within 1–3 business days following payment confirmation.

  • Estimated Delivery Time (after processing):

    • United States: 2–7 business days

    • Remote Areas: 5–10 business days (depending on specific location and carrier availability)

We strive to ensure fast and reliable delivery by fulfilling orders from local warehouses:

  • US Warehouse: 2006 Rodman Road Unit A, Wilmington, DE, USA

🌍 Supported Delivery Regions

We currently ship to the following regions:

  • United States (including Alaska and Hawaii)

We are continuously working to expand our service areas. Please contact us if your region is not listed.

💲 Shipping Fees

  • Orders under $39: Flat-rate shipping of $6 USD per order

  • Orders $39 and above: Free Standard Shipping

Shipping rates are automatically calculated at checkout and apply equally to US customers.

🧾 Taxes & Customs Duties

  • United States:
    Sales tax is calculated at checkout based on applicable state and local regulations.

  • Customs Duties:

    • Domestic Orders (US): No customs duties apply.

    • International Orders (if supported in the future): Customers are responsible for any import duties, taxes, or fees imposed by their local customs authorities.

🚚 Order Tracking & Delivery Issues

  • A tracking number will be provided via email once your order has shipped.

  • If your delivery exceeds the estimated timeframes, please contact our support team for assistance.

  • For partial shipments, rest assured the remaining items are en route and will arrive separately.

  • If tracking shows “delivered” but you have not received your order, please contact us within 7 business days of the delivery update so we can assist you in filing a claim or resending your order.

🧑💻 Contact Us

For questions about shipping or tracking your order, please contact our customer service team:

📧 support@3dpuz.com
We aim to respond within 24 hours on business days for all US customer inquiries.